1 Return Eligibility

We want you to be completely satisfied with your purchase. Products may be eligible for return if they meet the following conditions:

• Item must be unused, unwashed, and in its original condition.
• Original tags, labels, and packaging must be intact.
• The return request must be raised within the eligible return period.
• The product should not show signs of wear, damage, or alteration by the customer.

2 Return Window

Customers may request a return within 7 days from the date of delivery.

3 Non-Returnable Items

The following products are not eligible for return or refund:

• Items marked as Final Sale or Clearance Sale.
• Products damaged due to misuse by the customer.
• Products returned without original tags or packaging.
• Customized or personalized products.
• Gift cards and promotional items.

4 Exchange Policy

Exchanges may be requested for size or product replacement subject to stock availability.

• Only eligible products may be exchanged.
• Exchange requests must be submitted within the return period.
• If the requested size or item is unavailable, a refund may be offered.

5 Refund Process

Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

• Approved refunds will be credited to the original payment method.
• Refunds may take 7–10 business days to reflect depending on the payment provider.
• Shipping fees, if any, are generally non-refundable unless the return is due to our error.

6 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately.

• Report the issue within 48 hours of delivery.
• Provide photographs of the product and packaging.
• Eligible cases will receive a replacement or full refund.

7 Order Cancellation

Orders may be cancelled before they are shipped.

• If payment has already been made, a refund will be initiated.
• Orders that have already been dispatched cannot be cancelled and must follow the return process.

8 Return Shipping Charges

Return shipping responsibilities depend on the reason for return.

• If the item is defective, damaged, or incorrect, Sleafs will bear the return shipping cost.
• For size issues or customer preference returns, shipping charges may be borne by the customer.

9 Processing Time

After a return request is approved:

• Pickup arrangements may take 2–5 business days.
• Product inspection may take 1–3 business days after receipt.
• Refund processing may take an additional 7–10 business days.

10 Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our support team.

Email: support@sleafs.com
Website: www.sleafs.com